
ITSM ServiceNow Technical Expert
15 hours ago
Job Title: ITSM ServiceNow Technical Expert
We are seeking an experienced IT service management professional to join our team as a technical expert in ServiceNow.
Key Responsibilities:
- Design and Development: Develop, configure, and implement ServiceNow applications, modules, and workflows to meet business requirements.
- Implementation: Implement and support IT service management processes, including incident, problem, change, and knowledge management.
- Integration: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
- Technical Support: Provide technical support and troubleshooting for ServiceNow-related issues.
- Documentation: Create and maintain technical documentation for ServiceNow configurations.
- Process Improvement: Analyze information from IT service management tools and make recommendations for process improvements.
Requirements:
- 6-12 years of experience in IT service management
- Proven expertise in ServiceNow implementation and configuration
- Strong understanding of ITIL frameworks and principles
- Excellent communication and problem-solving skills
Benefits:
This role offers a unique opportunity to work with a talented team of professionals and contribute to the development of innovative IT solutions. If you are a motivated and results-driven individual with a passion for IT service management, we encourage you to apply.
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