Client Service Operations Specialist

7 days ago

Palakkad, Kerala, India beBeeContractor Remote Work Freelance Full time ₹ 9,00,000 - ₹ 12,00,000
Remote Contractor for Client Services

You will join a dynamic organization as a remote contractor in the client service operations team.

Our organization is a leader in embracing an accelerate from anywhere culture.

As a Remote Contractor for Client Services, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects by supporting Account Managers and communicating with clients effectively.

This position requires proficiency in both business Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management.

Responsibilities

  • Support Account Managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.

Qualifications

  • N1/N2 level Japanese certification reflecting advanced language proficiency is required.
  • 1-2 years of experience in a client-facing role preferably in sales or client services; experience in Life Sciences is a plus.
  • Advanced skills in MS Office especially in Word and Excel are necessary.
  • Strong communication and organizational abilities ensuring clear and efficient client interactions are crucial.
  • Proven adaptability to changing business needs maintaining effectiveness in dynamic environments is essential.

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