Process Excellence Specialist

2 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a Process Excellence Specialist to join our team at Infosys BPM Ltd. in Bengaluru, India. The successful candidate will have at least 7 years of experience in quality and process improvement.

Job Description

The role is responsible for identifying opportunities to improve client processes through structured approach.

  • Process Improvement: Analyze requirements by demonstrating strong domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in digital space.
Purpose/Essence of the Role

The role requires a strong understanding of improvement methodology like Six Sigma & LEAN with good awareness about RPA.

Key Responsibilities
  1. Process Analysis: Identify improvement opportunities in Client processes: Analyze requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space. Identify opportunities to implement RPA/Tactical automation solutions.
  2. Mentoring: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
  3. Culture Development: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean – Six Sigma methodology (YB and GB).
  4. Feedback Analysis: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
  5. Branding: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance

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