
Senior Quality Excellence Specialist
10 hours ago
Job Overview:
We are seeking a highly skilled Senior Quality Excellence Specialist to join our team. As a key member of our organization, you will be responsible for driving process improvement initiatives that deliver exceptional customer experiences.
Key Responsibilities:
1. Identify and analyze opportunities for process improvements in client processes, resulting in business value delivery.
2. Develop and implement process improvement projects using methodologies like Six Sigma, Lean, and Design Thinking.
3. Mentor and guide project leaders through structured approaches, conducting toll gate reviews and validating project closures.
4. Establish governance with clients for project opportunity identification, workshops, validation, and sign-offs.
5. Design and deploy process improvement frameworks, drive certification programs, and participate in training programs as trainers.
Requirements and Skills:
• Graduate with at least 10-15 years of experience in driving process improvement projects/initiatives.
• Certified Six Sigma Green Belt or Trained Black Belt/ Certified Black Belt/ Certified Lean Practitioner.
• Good knowledge of Minitab/ MS Excel usage and minimum one Industry Domain (BFSI, F&A, S&F, S&P, HRO, Digital etc.).
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