Sales Excellence Specialist

3 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 5,00,000 - ₹ 7,00,000

Job Title: Quality Assurance Specialist

Location: Koramangala, Bangalore

Experience: 1–3 years (preferred in Sales Quality/QA roles)

Shift: US shift - 7:30PM to 5:00AM

Industry: [e.g., SaaS, B2B, IT Services]

Job Description:

We are seeking a detail-oriented and analytical quality assurance specialist to ensure excellence in communication across our sales touchpoints. The role involves auditing sales calls and emails, identifying areas of improvement, and working closely with the sales and training teams to maintain and enhance customer experience and compliance with process standards.

Key Responsibilities:
  • Audit inbound and outbound sales calls and email communications to assess adherence to company standards, scripts, and policies.
  • Provide constructive feedback to sales representatives to improve quality, efficiency, and effectiveness.
  • Identify training needs and process gaps based on audit findings.
  • Create detailed reports and dashboards on quality scores, trends, and improvement areas.
  • Collaborate with sales leads and trainers to support continuous improvement initiatives.
  • Maintain documentation of QA procedures and suggest process enhancements.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Proven experience in sales quality assurance, customer experience QA, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong understanding of sales processes, objection handling, and rapport building.
  • Familiarity with QA tools, CRM platforms (e.g., HubSpot, Salesforce), and call recording systems.
  • Analytical mindset with the ability to identify patterns and insights from data.
  • High attention to detail and ability to multitask in a fast-paced environment.

Benefits:

This is an excellent opportunity for someone looking to make a real impact on our sales team's performance.

Others:

Preferred qualifications include a Bachelor's degree in Business Administration, Communication, or related field.

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