Support Specialist

4 days ago

Kozhikode, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
**Job Opportunity:**

Are you a customer service expert looking to take your skills to the next level?

We are seeking an experienced Customer Care Representative who can provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

Key Responsibilities:
  • Customer Support: Handle inbound and outbound calls in a professional manner, addressing customer queries, complaints, and requests promptly.
  • Order Management: Process and manage customer orders via our platform, tracking and updating order status, shipping details, and returns/refunds as necessary.
  • Team Collaboration: Coordinate with internal teams for order fulfillment, ensuring seamless communication and efficient processes.
  • Record Keeping: Maintain accurate records of customer interactions and transactions, providing valuable insights for process improvement.
Requirements:
  • Minimum 1 year experience in customer care or call handling (E-commerce preferred).
  • Familiarity with Shopify or similar e-commerce platforms is required.
  • Excellent verbal and written communication skills in Hindi & English.
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.
What We Offer:

A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' lives.

If you're passionate about delivering exceptional customer experiences and have a strong desire to grow with our company, we encourage you to apply for this exciting opportunity.

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