Customer Service Representative

4 weeks ago


Gurgaon, Haryana, India MattsenKumar Full time
Job Title: Process Associate – Inbound

Job Summary:
We are seeking a highly skilled and customer-focused Process Associate to join our Inbound team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:
  • Handle incoming calls and maintain agreed Service Level Agreements (SLAs).
  • Resolve customer concerns by clarifying their needs and determining the cause of the problem, and offering the best solution to resolve the concern.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Identify and assess customer needs and resolve queries to ensure first call resolution is met.
  • Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Take the extra mile to engage with customers.

Education Requirement:
  • Any graduate and above.

Mandatory Profile Requirements:
  • 1+ years of calling experience in any financial customer care process (preferably dealings in loans, fraud, credit card, etc.).
  • Excellent Communication Skills in English & Hindi.
  • Proven customer support experience in a financial process.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.

Desired Profile Requirements:
  • Ability to work effectively in a team environment.
  • Pleasant, professional, and courteous personality skills.
  • Ability to multi-tasking, prioritize, and manage time effectively.

Special Requirements/Certification:
  • None


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