Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Process Associate to join our Inbound team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Handle incoming calls and maintain agreed Service Level Agreements (SLAs).
- Resolve customer concerns by clarifying their needs and determining the cause of the problem, and offering the best solution to resolve the concern.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Identify and assess customer needs and resolve queries to ensure first call resolution is met.
- Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Take the extra mile to engage with customers.
Education Requirement:
- Any graduate and above.
Mandatory Profile Requirements:
- 1+ years of calling experience in any financial customer care process (preferably dealings in loans, fraud, credit card, etc.).
- Excellent Communication Skills in English & Hindi.
- Proven customer support experience in a financial process.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
Desired Profile Requirements:
- Ability to work effectively in a team environment.
- Pleasant, professional, and courteous personality skills.
- Ability to multi-tasking, prioritize, and manage time effectively.
Special Requirements/Certification:
- None
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