Customer Support Specialist

2 weeks ago

Delhi Bengaluru Bangalore, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Representative Job Summary

Our company is seeking a highly skilled and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer support through various communication channels.

Key Responsibilities:
  • Deliver outstanding written and verbal communication in English at a native level.
  • Maintain a customer-centric mindset with a passion to help and deliver quality service.
  • Resolve customer issues and inquiries with professionalism and efficiency.
  • Work flexibly, including holidays, weekends, and on-call shifts if required.
  • Handle multiple tasks simultaneously with strong attention to detail.
  • Communicate effectively with internal and external stakeholders.
  • Proactively identify and solve problems, and resolve conflicts when necessary.
  • Apply technical aptitude and curiosity to understand product/service functionalities.
  • Utilize strong analytical skills to assess and improve service delivery.
Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Flexibility to work varying shifts, including evenings and weekends.
  • Proficiency in Microsoft Office applications.
  • Basic knowledge of IT systems and software.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • Ongoing training and development opportunities.

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