Customer Support Specialist

5 days ago

Pune Bengaluru Bangalore Chennai, India beBeeKnowledge Full time ₹ 1,50,000 - ₹ 28,00,000
Customer Support Specialist

We are seeking a skilled and experienced Customer Support Specialist to join our team. As a key member of our customer-facing team, you will play a vital role in providing exceptional support to our clients.

Job Description:

  • This role involves working closely with internal stakeholders to resolve complex technical issues.
  • You will be responsible for identifying solutions and implementing changes that meet the needs of our customers.

Required Skills and Qualifications:

  • At least 3 years of experience in a customer-facing role.
  • Excellent communication skills, with the ability to effectively communicate with both technical and non-technical individuals.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Experience with incident and problem management processes.
  • ITIL/ITSM certification or equivalent knowledge.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

What We Offer:

  • A collaborative and dynamic work environment.
  • The opportunity to work with a talented and dedicated team of professionals.
  • Ongoing training and development opportunities.

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