UCCE CVP Solutions Architect

2 weeks ago

Nagpur, Maharashtra, India beBeeCisco Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Job Title: Cisco UCCE CVP Engineer

About Company:

Our client provides digital engineering and technology services to leading global companies worldwide.

We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Key Responsibilities:

  • Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans
  • Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications
  • System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments
  • Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements
  • Support Troubleshooting Provide tier3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies Participate in oncall rotations and deliver prompt resolutions to minimize downtime
  • Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization
  • Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards
  • Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles
  • Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies
  • Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language
  • Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices

Requirements:

  • Proficient in designing architecture and implementation of Cisco UCCE and CVP solutions
  • Strong knowledge of networking protocols and telephony systems
  • Excellent problem-solving skills and ability to work under pressure
  • Good communication and collaboration skills
  • Familiarity with scripting languages and application development

Benefits:

Opportunity to work on challenging projects with leading global companies

Chance to develop skills and knowledge in latest technologies

Collaborative and dynamic work environment

Competitive salary and benefits package

What We Offer:

Professional growth and development opportunities

Recognition and rewards for outstanding performance

Flexible working hours and remote work options

Comprehensive training and certification programs

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