Optimize Communication Systems Specialist

1 week ago

Nagpur, Maharashtra, India beBeeCommunications Full time ₹ 15,00,000 - ₹ 25,00,000

Job Role:

We are seeking a skilled Communications Systems Engineer to join our team. In this role, you will be responsible for designing, implementing, and supporting complex communication systems.

Key Responsibilities:

  • Design and deploy contact center solutions using Cisco UCCE and CUCM.
  • Develop and test IVR self-service scripts using Cisco and third-party platforms.
  • Integrate and configure Nuance TTS and STT functionality for enhanced IVR experiences.
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP, ISDN trunks, and dial-peers.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure.
  • Capture customer call flow requirements and develop sophisticated call routing scripts and logic.
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms.
  • Support integration efforts with CRM, workforce management systems, and third-party business applications.
  • Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions.

Required Skills & Qualifications:

  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expertise in UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting.
  • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages.
  • Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues.
  • Ability to perform regular backup, recovery, version upgrades, and capacity planning.

Qualifications:

  • Bachelor's Degree in Information Technology/Computer Science/Engineering or equivalent experience.
  • Preferred CCNP, CCIE Collaboration, or CCNA Voice certifications.
  • Experience working across multi-vendor environments is a plus.

This role is ideal for engineers who are passionate about optimizing communication systems and delivering robust contact center solutions.

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