Senior Cisco UCCE Support Engineer

2 weeks ago


Nagpur, Maharashtra, India beBeeCisco Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview:

We are seeking an experienced Cisco UCCE Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing high-quality technical support to our customers.

Key Responsibilities:

  • Cisco UCCE Support: Provide expert-level support for Cisco UCCE solutions and 3rd party call recording platforms.
  • Troubleshooting: Perform advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
  • Problem Resolution: Coordinate with Third Party Providers to assist in problem resolution of telecommunication problems & OEMs for incident resolution.

Requirements:

We require a minimum of 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management.

This is a challenging role that requires strong technical skills, excellent communication and analytical skills, and the ability to work effectively in a fast-paced environment.


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