Senior Network Infrastructure Specialist

5 days ago

Nagpur, Maharashtra, India beBeeNetwork Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Advanced Network Engineer Role

We are seeking a highly skilled Advanced Network Engineer to join our team in delivering exceptional network services to our customers.

The successful candidate will be responsible for managing and owning support tickets related to existing customer services, designing and implementing changes as per client requirements, and working closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Key Responsibilities:
  • Regular communication with existing customers via verbal and written means.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Take ownership and effectively manage support tickets for incidents, change, and service requests.
  • Plan and complete projects assigned by the Head of 3rd Line Network Support.
  • Document customer solutions, including CMDB, Visio documentation, and technical summary write-ups.
  • Perform DR/Failover Testing.
  • Provide support and mentoring to 2nd Line engineers.
  • Offer resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • Participate in an on-call rota out of hours for high-priority incidents.
Technical Environment:
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Requirements:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate, Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

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