Dental Customer Service Representative

2 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time
About Us

Illusion Dental Laboratory is a renowned dental laboratory dedicated to delivering exceptional quality dental restorations and unparalleled customer service.

Job Overview

We are seeking an enthusiastic and customer-centric individual to fill the role of Dental Customer Service Representative. This full-time position will be based in Malad, Maharashtra, India, where our team works together to provide top-notch dental services.

Key Responsibilities
  • Respond promptly to client inquiries regarding our dental lab services, providing detailed information and expert guidance.
  • Maintain accurate records of client interactions, transactions, and inquiries, ensuring seamless communication and efficient issue resolution.
  • Collaborate with our team members to ensure client satisfaction and retention, fostering strong relationships built on trust and open communication.

To excel in this role, you will need:

Requirements and Skills
  • 1-3 years of experience in customer service, preferably in the dental industry or a related field.
  • Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
  • Strong interpersonal and problem-solving skills, with a focus on empathy and conflict resolution.
  • Proficiency in Microsoft Excel and other customer relationship management (CRM) software, with a keen eye for detail and organizational abilities.
  • Able to multitask, prioritize tasks effectively, and work independently as well as collaboratively within a dynamic team environment.

As a member of our team, you can expect a competitive salary of approximately ₹250,000 - ₹300,000 per annum, commensurate with your qualifications and experience.



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