Dental Customer Service Representative
2 weeks ago
Illusion Dental Laboratory is a renowned dental laboratory dedicated to delivering exceptional quality dental restorations and unparalleled customer service.
Job OverviewWe are seeking an enthusiastic and customer-centric individual to fill the role of Dental Customer Service Representative. This full-time position will be based in Malad, Maharashtra, India, where our team works together to provide top-notch dental services.
Key Responsibilities- Respond promptly to client inquiries regarding our dental lab services, providing detailed information and expert guidance.
- Maintain accurate records of client interactions, transactions, and inquiries, ensuring seamless communication and efficient issue resolution.
- Collaborate with our team members to ensure client satisfaction and retention, fostering strong relationships built on trust and open communication.
To excel in this role, you will need:
Requirements and Skills- 1-3 years of experience in customer service, preferably in the dental industry or a related field.
- Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Strong interpersonal and problem-solving skills, with a focus on empathy and conflict resolution.
- Proficiency in Microsoft Excel and other customer relationship management (CRM) software, with a keen eye for detail and organizational abilities.
- Able to multitask, prioritize tasks effectively, and work independently as well as collaboratively within a dynamic team environment.
As a member of our team, you can expect a competitive salary of approximately ₹250,000 - ₹300,000 per annum, commensurate with your qualifications and experience.
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