Customer Service Representative
4 weeks ago
Company Overview
Illusion Dental Laboratory is a leading provider of high-quality dental restorations, committed to delivering exceptional customer service. We believe in building strong relationships based on effective communication and feedback.
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing excellent customer support and service to our clients. This is a full-time position based in India with Illusion Dental Laboratory, a leading dental laboratory committed to delivering high-quality dental restorations and exceptional customer service.
Key Responsibilities
- Respond to client inquiries and provide information about our dental laboratory services
- Manage and resolve customer complaints in a professional and timely manner
- Maintain accurate records of clients interactions, transactions, and inquiries
- Collaborate with other team members to ensure clients satisfaction and retention
- Stay up-to-date on product knowledge and industry trends to better serve customers
Requirements
- 1-3 years of customer service experience
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Proficient in Microsoft Excel and other customer relationship management (CRM) software
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented and organized
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