Customer Service Representative

4 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

Company Overview

Illusion Dental Laboratory is a leading provider of high-quality dental restorations, committed to delivering exceptional customer service. We believe in building strong relationships based on effective communication and feedback.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing excellent customer support and service to our clients. This is a full-time position based in India with Illusion Dental Laboratory, a leading dental laboratory committed to delivering high-quality dental restorations and exceptional customer service.

Key Responsibilities

  • Respond to client inquiries and provide information about our dental laboratory services
  • Manage and resolve customer complaints in a professional and timely manner
  • Maintain accurate records of clients interactions, transactions, and inquiries
  • Collaborate with other team members to ensure clients satisfaction and retention
  • Stay up-to-date on product knowledge and industry trends to better serve customers

Requirements

  • 1-3 years of customer service experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and problem-solving abilities
  • Proficient in Microsoft Excel and other customer relationship management (CRM) software
  • Ability to multitask and prioritize in a fast-paced environment
  • Detail-oriented and organized


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