Customer Service Specialist

4 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

About Us

At Illusion Dental Laboratory, we strive for excellence in delivering high-quality dental restorations with prompt customer service. Our goal is to provide a seamless experience for dental professionals and clients, combining technical expertise with attentive support.

Job Overview

We are seeking an experienced Customer Service Representative to join our team. This mid-level position involves providing timely and accurate customer service, resolving inquiries, and maintaining detailed records. The ideal candidate should have strong communication and problem-solving skills, as well as empathy and patience in handling customer interactions.

Key Responsibilities

  1. Offer excellent customer service to dental professionals and clients regarding our products and services.
  2. Address and resolve customer inquiries, complaints, and issues professionally.
  3. Maintain accurate records of customer interactions, feedback, and transactions.
  4. Collaborate with other departments for a seamless customer service experience.
  5. Stay updated on product developments and provide accurate information to customers.
  6. Prepare and provide product information and materials to customers.
  7. Communicate with internal teams to address customer needs and feedback.
  8. Identify opportunities to improve the customer service process and suggest enhancements.

Requirements

  • Excellent communication and problem-solving skills.
  • Empathy and patience in handling customer interactions.
  • Strong product knowledge.
  • Good time management skills.
  • Effective conflict resolution skills.
  • Excellent listening skills.


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