Customer Service Specialist

1 month ago


Mumbai, Maharashtra, India FedEx Full time

As a Customer Service Specialist at FedEx, you will be responsible for delivering exceptional customer experiences through timely and accurate completion of defined processes and procedures. Your role will involve identifying anomalies and using judgment to resolve complex issues, escalating to senior team members when necessary.

Key responsibilities include:

  • Providing quotes and resolving complaints in a timely and professional manner
  • Managing bookings and inquiries with accuracy and attention to detail
  • Collaborating with team members to ensure seamless service delivery
  • Staying up-to-date with company policies and procedures to ensure compliance

FedEx is committed to a diverse, equitable, and inclusive workforce, and we welcome applications from qualified candidates who share our values.

Our Culture

At FedEx, our culture is built on a philosophy that puts people first. We believe in treating our team members with respect and dignity, and in providing opportunities for growth and development. Our People-Service-Profit philosophy (P-S-P) guides every decision, policy, and activity, and we are proud to be recognized as one of the top 10 World's Most Admired Companies by Fortune magazine.



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