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Customer Service Specialist

1 month ago

Mumbai, Maharashtra, India Thermo Fisher Scientific Full time

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Thermo Fisher Scientific. As a key member of our customer support team, you will be responsible for ensuring customer satisfaction with our instruments and their intended applications.

Key Responsibilities

  • Provide proactive service support for equipment and software.
  • Establish a mutually beneficial relationship with customers and promote Thermo Fisher as a valued partner.
  • Collaborate with the Sales Team, Supply Chain, and Finance to ensure customer satisfaction and problem resolution.
  • Participate in the implementation of process improvement initiatives.
  • Maintain and update all necessary records related to customers.
  • Guide customers in planning and maintaining optimum spare stock.
  • Provide pre-installation, installation, and warranty services.
  • Meet or exceed the business commercial plan.

Qualification

To be successful in this role, you should have a Bachelor of Engineering (BE) in Electronics/Instrumentation with a minimum of 75% marks in aggregate. Additionally, you should have a minimum of 3 years of experience in handling XRF instruments.

Skills

  • Ability to plan and ensure on-time execution of PM, BD, and installations.
  • Knowledge of handling high-value sensitive electrical and instrumentation-based equipment.
  • Willingness to travel frequently.
  • Excellent communication skills in English, both verbal and written.

Knowledge

In-depth knowledge of both EDXRF and WDXRF is necessary to manage and grow the business. Process knowledge of these sectors will be an added advantage for the deserving candidate. Additionally, knowledge and experience of component-level fault finding and repair, as well as experience with Microsoft OS (both new and older versions), are expected.

Experience

  • Experience working in Cement and Metal Industries.
  • Process knowledge of cement, Steel, and Aluminum will be an added advantage.
  • Experience in planning and overseeing the installation and commissioning of high-cost equipment.
  • Proficiency in the latest computer hardware and software is essential.