Customer Service Specialist

5 days ago


Mumbai, Maharashtra, India StarStruck by Sunny Leone Full time
Customer Service Role

At StarStruck, we are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various touchpoints.

  • Customer Engagement & Feedback Collection
    • Collect feedback from customers post-purchase to understand their experience with our products.
    • Engage with customers to identify areas for improvement in our products and services.
  • Order Fulfillment & Coordination
    • Verify order details with customers to ensure accurate processing.
    • Follow up with customers on pending orders to ensure timely delivery.
  • Customer Inquiry Handling
    • Respond to customer inquiries on product details, order status, and general queries.
    • Assist with resolving customer concerns in a timely and professional manner.

Requirements

  • Undergraduate degree
  • Fluent English and Hindi communication skills
  • Proficient in Microsoft Word and Excel
  • Friendly and proactive customer service skills

Benefits

  • Competitive monthly salary: 10,000-15,000 INR
  • Quarterly performance-based incentives
  • Commissions on goals met


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