Customer Service Specialist
5 days ago
At StarStruck, we are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various touchpoints.
- Customer Engagement & Feedback Collection
- Collect feedback from customers post-purchase to understand their experience with our products.
- Engage with customers to identify areas for improvement in our products and services.
- Order Fulfillment & Coordination
- Verify order details with customers to ensure accurate processing.
- Follow up with customers on pending orders to ensure timely delivery.
- Customer Inquiry Handling
- Respond to customer inquiries on product details, order status, and general queries.
- Assist with resolving customer concerns in a timely and professional manner.
Requirements
- Undergraduate degree
- Fluent English and Hindi communication skills
- Proficient in Microsoft Word and Excel
- Friendly and proactive customer service skills
Benefits
- Competitive monthly salary: 10,000-15,000 INR
- Quarterly performance-based incentives
- Commissions on goals met
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