Customer Service Representative

4 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

Company Overview

Illusion Dental Laboratory is committed to delivering high-quality dental restorations and providing exceptional customer service. Our mission is to offer a perfect blend of technical expertise and personal service, resulting in dependable results and satisfied clients.


Job Requirements

We are seeking a dedicated and empathetic Customer Service representative to join our team. This full-time junior position requires a minimum of 1 year to a maximum of 3 years of relevant work experience. The role involves interacting with clients to provide high-quality support and resolve queries in a timely manner, contributing to the overall satisfaction of our client base.


Key Responsibilities

• Handle incoming client queries and provide appropriate solutions within a stipulated time frame.

• Maintain a record of client interactions, including inquiries, complaints, and feedback.

• Communicate effectively with other team members and departments to resolve client issues.

• Provide detailed information about our dental restoration products and services to clients.

• Follow up with clients to ensure that they are satisfied with the resolution of their issues.

• Identify potential areas for service improvement and suggest actionable solutions.

• Develop a deep understanding of our products and services to offer tailored support to clients.

• Maintain a high level of product knowledge to accurately answer client questions and concerns.


Requirements and Skills

• Excellent communication skills to effectively interact with clients and understand their needs.

• Strong problem-solving abilities to address customer concerns swiftly and efficiently.

• Empathy to genuinely understand and connect with the clients perspective and issues.

• High level of patience to handle various client interactions with a calm and composed demeanor.

• Adaptability to manage changing scenarios and different types of client issues.

• Conflict resolution skills to handle disputes and complaints in a professional manner.

• Effective time management skills to prioritize and manage multiple client interactions.

• Active listening skills to fully understand client needs and provide accurate solutions.



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