Dental Service Liaison
4 weeks ago
Company Overview
Illusion Dental Laboratory is a leading dental laboratory that prioritizes delivering high-quality dental restorations with a focus on customer service. Our team of dedicated professionals is committed to building strong relationships based on communication and feedback.
Job Overview
We are seeking a highly motivated and customer-focused individual to provide excellent service and support to our clients. As a Customer Care Executive, you will be responsible for managing client inquiries, resolving complaints, and maintaining accurate records of client interactions.
Responsibilities
- Respond to client inquiries and provide information about our dental lab services.
- Manage and resolve customer complaints in a professional and timely manner.
- Maintain accurate records of client interactions, transactions, and inquiries.
- Collaborate with other team members to ensure client satisfaction and retention.
- Stay up-to-date on product knowledge and industry trends to better serve customers.
- Provide regular feedback to the management team to improve customer experience.
- Assist with administrative tasks as needed.
Requirements
- Junior: 1 to 3 years of customer service experience.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficient in Microsoft Excel and other customer relationship management (CRM) software.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented and organized.
- Ability to work independently as well as collaboratively in a team.
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