Dental Service Liaison

4 weeks ago


Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

Company Overview

    Illusion Dental Laboratory is a leading dental laboratory that prioritizes delivering high-quality dental restorations with a focus on customer service. Our team of dedicated professionals is committed to building strong relationships based on communication and feedback.

Job Overview

We are seeking a highly motivated and customer-focused individual to provide excellent service and support to our clients. As a Customer Care Executive, you will be responsible for managing client inquiries, resolving complaints, and maintaining accurate records of client interactions.

Responsibilities

  • Respond to client inquiries and provide information about our dental lab services.
  • Manage and resolve customer complaints in a professional and timely manner.
  • Maintain accurate records of client interactions, transactions, and inquiries.
  • Collaborate with other team members to ensure client satisfaction and retention.
  • Stay up-to-date on product knowledge and industry trends to better serve customers.
  • Provide regular feedback to the management team to improve customer experience.
  • Assist with administrative tasks as needed.

Requirements

  • Junior: 1 to 3 years of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Proficient in Microsoft Excel and other customer relationship management (CRM) software.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Detail-oriented and organized.
  • Ability to work independently as well as collaboratively in a team.


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