
Sales Journey Manager
1 week ago
Job Title: Sales Operations Intern
Overview:
This role is all about providing an exceptional customer experience for our users. As the primary point of contact, you will guide them through their journey with timely updates, support, and follow-ups.
Key Responsibilities:
- Connect with users after booking to confirm details and ensure a smooth post-booking process.
- Share and update the travel itinerary and assist with any changes or clarifications.
- Help customers redeem coupons or discounts and resolve related queries.
- Act as the single point of contact for customers, ensuring a seamless experience throughout their journey.
- Collect post-travel feedback to improve future trips.
- Coordinate with internal teams to ensure timely communication and service delivery.
Requirements:
- Strong communication skills in English and Hindi.
- Empathetic approach with a problem-solving attitude.
- Basic knowledge of tools like Google Sheets and WhatsApp.
- Availability to work from our office in India, full-time for 3 months.
What You'll Gain:
- Hands-on experience in operations for spiritual travel.
- Experience in customer engagement and service workflows.
- Opportunity to contribute to a purpose-driven product that impacts lives meaningfully.
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