Cloud Support Professional

1 week ago


Bengaluru, Karnataka, India myGwork Full time

Experience the thrill of working with groundbreaking technologies as a Cloud Support Engineer at myGwork. With an estimated salary of $120,000 annually, this role offers a unique blend of customer support and technical expertise.

About the Job

This position requires a Bachelor's degree or equivalent experience in a technical field, with a minimum of 2+ years of experience in relevant technical positions. Advanced knowledge of enterprise systems administration in Windows Server and related services is essential, along with proficiency in Windows troubleshooting tools and networking fundamentals.

The ideal candidate will have a passion for cloud computing and a drive to provide exceptional customer support. As a member of our AWS Support team, you will work closely with customers to resolve complex issues, collaborate with cross-functional teams to improve processes, and contribute to the development of new skills and knowledge.

Key Responsibilities
  • Solve customer cases through various contact channels, applying advanced troubleshooting techniques and providing timely resolutions
  • Couch and mentor new hires, develop and present training content, and participate in new hiring initiatives
  • Drive projects that enhance support-related processes and improve the technical support experience for customers
  • Write tutorials, how-to videos, and other technical articles for the developer community

We offer a diverse and inclusive work environment that fosters growth, learning, and innovation. Our team values diversity of experiences and encourages candidates from non-traditional backgrounds to apply. Join us in shaping the future of cloud computing and making a meaningful impact on our customers' success.



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