Customer Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,50,000
Job Title

Our organization is seeking a diligent professional to assume the role of Customer Support Specialist. The successful candidate will be responsible for handling various aspects of customer service, including billing, sales support, and coordination with dispatch schedules.

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We are looking for an individual with excellent communication skills and the ability to work effectively in a fast-paced environment. The ideal candidate will have 5-10 years of experience in customer support, including knowledge of GST invoicing and compliance.

The position offers a unique opportunity to work with a dynamic team and contribute to the growth and success of our organization. If you are a motivated and results-driven professional looking for a challenging role, we encourage you to apply.

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Key Responsibilities:

  • Billing - Handle all billing activities as per E-Invoicing rules.
  • Sales Support - Provide customer service when the sales team is absent.
  • Customer Coordination - Manage dispatch schedules, delivery timelines, and updates.
  • Sales & Finance - Issue Proforma Invoices and follow up on payments.
  • Warehouse & Dispatch - Send approved invoices for dispatch.
  • CHA & Customs - Liaise with CHA for import/export clearance and share required documents.
  • Head Office - Request stock, confirm inventory, and handle urgent escalations.
  • Reporting - Maintain sales, payment, and dispatch records.
Requirements:
  • 5-10 years of experience in customer support, including GST invoicing and compliance.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.

Contact Information: We encourage interested candidates to submit their application for consideration.

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