Retail Experience Leader

4 days ago


Mumbai, Maharashtra, India beBeeExperience Full time ₹ 20,00,000 - ₹ 25,00,000
Drive Retail Experience

To succeed in this role, you will drive customer experience excellence across retail stores through constant service upgrades and high emotional quotient on the floor.

  • Develop a Customer Experience agenda with various stakeholders across Clusters and Corporate Retail.

  • Manage and improve physical infrastructure and ambience of stores in coordination with stakeholders including Commercial, Finance, and Corporate.

  • Design standardized in-store policies, procedures, and processes that implement them in The Vi Way.

  • Capability Building to ensure best-in-class experience at customer touchpoints for Postpaid through interventions and deployment in conjunction with Postpaid and CS CoEs at Corporate.

  • The ideal candidate will have 10 years overall experience, worked in Retail or Quality or Service functions, possess technical qualifications, and preferably an MBA with good understanding of tech and systems.

Key Responsibilities:

  • Drive Customer Experience excellence Agenda.

  • Drive Service experience agenda across retail stores in coordination with various stakeholders.

  • Manage and improve physical infrastructure and ambience of stores.

  • Drive Digital Interaction and capability building.

Required Skills:

  • Candidate should be High on Customer orientation.

  • Excellent Analytical Skills for building and presenting insights.



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