Senior Project Lead

7 days ago

Hyderabad, Telangana, India beBeeDelivery Full time ₹ 5,00,000 - ₹ 8,00,000

Delivery Assurance Manager Job Summary

We are seeking an experienced Delivery Assurance Manager to lead our implementation team and ensure that every project delivers the desired transformational value to our clients.

The successful candidate will serve as a key liaison between implementation teams, clients, and internal stakeholders, ensuring that all deliverables meet defined quality standards, timelines are adhered to, and client expectations are exceeded throughout the implementation lifecycle.

Key Responsibilities:
  • Project Delivery Management
    • Oversee end-to-end delivery assurance for multiple concurrent projects across modules and geographies.
    • Ensure adherence to established best practices and drive time-bound corrective actions via leadership to ensure required resources with desired capabilities are available for the project.
    • Serve as the strategic compass to ensure day one desired value is delivered on go-live based upon the E3 methodology (Experience, Effectiveness, and Efficiency).
  • Quality Assurance and Risk Management
    • Identify potential risks, issues, and bottlenecks early and develop mitigation strategies.
    • Ensure regular delivery checkpoints and quality reviews are carried out and corrective actions completed in time throughout the implementation lifecycle.
    • Implement continuous improvement initiatives based on lessons learned and improvements loop closed with clients, implementation teams, and other internal stakeholders.
    • Steer risk management and mitigation discussions during steering committee meetings and leadership connections.
  • Client Relationship Management
    • Serve as a trusted advisor to clients, providing expert guidance at every stage of the project and enabling them to champion the 'Thriving in the Cloud' approach.
    • Handle escalations and work collaboratively with clients to resolve complex issues.
    • Drive client engagement initiatives and maintain strong relationships throughout the project duration.
    • Oversee implementation team handovers post-implementation and ensure successful transition in conjunction with customer success teams.
  • Process Optimisation and Innovation
    • Design and refine delivery processes, methodologies, and documentation; maintain and progressively improve delivery templates, checklists, and knowledge repositories.
    • Analyze delivery metrics and provide insights for organizational improvement.
    • Stay current with HR technology trends and integrate innovative approaches into delivery practices.
    • Act as custodian of the delivery scorecard and corresponding actions for implementation teams.
    • Lead special projects focused on integrating AI tools into delivery assurance processes.
    Qualifications:
    • 10 years of experience in HRMS/SaaS implementation (HR domain preferred), with 4+ years in Darwinbox/Workday/similar global HCM platforms deployments.
    • Bachelor's degree in Business, IT, or related field.
    • MBA degree preferred (MBA, MS in Technology Management or equivalent).
    • Certifications like Darwinbox, PMP, PRINCE2, Six Sigma, or Agile/Scrum Master preferred.
    • Deep understanding of HR business processes across multiple modules: core HR, talent development and management, employee engagement, payroll, leave, attendance, and others.
    Skills & Competencies:
    • Excellent stakeholder management and communication skills.
    • Proficient in planning tools (JIRA, MS Projects or similar project management tools) and MS Office suite.
    • Familiarity with data migration, APIs, Excel/SQL/spreadsheets.
    • Strong project governance, risk mitigation, and multi-stakeholder coordination capabilities.
    • Ability to prioritize, multitask, and drive projects under tight timelines.

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