CIM Customer Service Administrator Specialist

2 weeks ago


Gurgaon, Haryana, India Agilent Full time

Job Summary

As a Customer Service Interface Coordinator at Agilent, you will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Key Responsibilities

  1. Respond to and/or provide assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests, marketing-Sales team requests, product changes or returns, contact creations-Update in CRM, contract issues/administration or data administration.
  2. May act as SAP CRM Data entry resource for team responsible for creating Leads, Non Leads and Marketing response.
  3. Resolves problems by applying established policies, procedures and tactics.

Requirements

  • Requires Bachelor Degree of education as mandatory requirement.
  • Specialized training/certification, or equivalent combination of education and experience is preferred.
  • Typically minimum of 3-5 years relevant experience for entry to this level.
  • Requires extensive knowledge and skills to complete specialized tasks.

Additional Information

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.



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