Strategic Operations Director

1 week ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

Job Title: Strategic Operations Director

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About the Role:

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We are seeking a highly skilled and experienced Operations Manager to join our team at Hexaware Technologies in Navi Mumbai. This is an urgent opening, and we require someone who can take ownership of operations management and drive business growth.

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Key Responsibilities:

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  • Ensure effective management of multiple processes and timely delivery of results;

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  • Develop and implement strategies to improve process efficiencies, reduce costs, and enhance customer satisfaction;

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  • Foster a collaborative environment that encourages open communication, innovation, and continuous improvement;

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  • Provide coaching, mentoring, and training to team members to ensure they have the skills and knowledge required to excel in their roles;

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  • Maintain robust risk and compliance practices, ensuring adherence to regulatory requirements and company policies;

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  • Cultivate strong relationships with clients, stakeholders, and internal teams to meet their needs and exceed expectations;

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  • Analyze data, identify trends, and develop insights to inform business decisions and drive growth;

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  • Implement value-added services and process improvements to increase efficiency, productivity, and profitability;

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Requirements:

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  • Minimum 2 years of experience as an operations manager in a contact center or similar environment;

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  • At least 8-10 years of experience in contact center operations, with a proven track record of success;

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  • High-level analytical and problem-solving skills, with ability to think critically and strategically;

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  • Excellent communication, interpersonal, and leadership skills, with ability to motivate and empower teams;

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  • Strong technical competencies, including experience with telephony and workforce management software programs;

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  • Demonstrated ability to work with diverse teams, manage competing priorities, and deliver results in a fast-paced environment;

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What We Offer:

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  • A competitive salary package, estimated to be around ₹20 lakhs per annum, based on industry standards and location;

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  • Opportunities for professional growth and development, with a focus on employee engagement and retention;

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  • A dynamic and supportive work environment, with a commitment to excellence and customer satisfaction;

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  • The chance to work with a leading technology company, contributing to innovative solutions and business growth;

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  • A comprehensive benefits package, including medical insurance, retirement plans, and paid time off;

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How to Apply:

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If you are a motivated and experienced operations professional looking for a new challenge, please submit your CV and cover letter to us. We look forward to hearing from you

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