Technical Support Associate

4 weeks ago


Mumbai, Maharashtra, India ConnectWise Full time

The estimated annual salary for this role is between $55,000 - $80,000 depending on location and experience.

About ConnectWise

ConnectWise is a leading provider of software solutions for the IT industry, helping partners to deliver exceptional service to their customers.

Job Description

This role involves providing technical support to our partners, working closely with cross-functional teams to troubleshoot and resolve issues. The successful candidate will have excellent communication skills, a strong attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Provide timely and effective technical support to our partners via various channels including email, phone, and remote sessions
  • Analyze and document findings, providing clear and concise solutions to partners
  • Collaborate with other teams to identify and escalate complex issues
  • Contribute to the development of internal knowledge base articles
  • Manage a queue of support cases, prioritizing tasks to ensure timely resolution
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong theoretical understanding of applicable work areas, with the ability to adapt to new technologies and processes
  • Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders
  • A proven track record of delivering high-quality customer service, with a focus on building strong relationships with partners
  • Strong interpersonal skills, with the ability to work effectively in a team environment
  • Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
Benefits

We offer a competitive compensation package, including benefits such as health insurance, retirement plan, and paid time off.

This role offers opportunities for growth and professional development, with a focus on delivering exceptional results and exceeding expectations.



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