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Senior Restaurant Operations Manager
2 months ago
Key Responsibilities:
Coordinate the day-to-day restaurant operations, ensuring seamless Front of the House and Back of the House functions.
Deliver exceptional customer service, exceeding client expectations and fostering a positive dining experience.
Effectively manage customer complaints, providing timely and accurate resolutions.
Regularly inspect product quality, identify areas for improvement, and research new vendors to enhance the restaurant's offerings.
Supervise and organize shifts efficiently, ensuring adequate staffing levels and maximizing productivity.
Conduct thorough performance evaluations, providing constructive feedback to staff to boost productivity and efficiency.
Accurately forecast future needs for supplies, equipment, and cleaning products, minimizing waste and optimizing inventory.
Ensure strict adherence to sanitation and safety regulations, maintaining a clean and safe environment for customers and staff.
Develop and implement strategies to maintain the restaurant's good image, suggesting improvements to enhance customer satisfaction.
Closely monitor operational costs, identifying areas for cost reduction and implementing measures to minimize waste.
Prepare detailed reports on weekly, monthly, and annual revenues and expenses, providing valuable insights for business growth.
Promote the Hotel Polo Towers brand in the local community through word-of-mouth and targeted restaurant events, increasing brand visibility.
Suggest innovative ways to reach a broader audience, including discounts and strategic social media advertising.
Train new and existing staff on exceptional customer service practices, equipping them with the skills needed to excel in their roles.
Develop and implement policies and protocols to ensure the long-term success and sustainability of Hotel Polo Towers' restaurant operations.
As a key member of the Hotel Polo Towers team, this role offers a unique opportunity to make a meaningful impact on the success of our restaurant operations.
