Regional Strategic Account Manager

1 week ago

Gurgaon, Haryana, India Pinkerton Full time

Job Summary:

The Regional Strategic Account Manager (RSAM) will coordinate service delivery functions across India, including ongoing client relationship management, financial management, people engagement, business acumen, operational excellence, and administrative oversight. The RSAM partners with Pinkerton's Enterprise Clients (PEC) management and account leaders to ensure timely and efficient delivery of services that meet client expectations and needs.

Key Responsibilities:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Serve as a key point of contact for Pinkerton leadership and client representatives to ensure high-quality service delivery for the assigned region.
  • Ensure all services are conducted in a timely and professional manner, aligned with Pinkerton's Service Delivery Standards.
  • Routinely meet with Pinkerton's account leaders to maintain open lines of communication and proactively manage emerging risks, issues, disputes, training, budget, and other matters of interest that impact PEC clients.
  • Assist Pinkerton regional team members with ongoing client service needs and related projects.
  • Manage regional account performance and KPIs, including regular review of evolving client needs and industry trends to improve future results and P&L management.
  • Manage the evolving dynamics associated with service delivery, including scenario planning and practices.
  • Promptly assist in the resolution of contractual, financial, human resources, and administrative issues.
  • Participate in Quarterly Business Reviews (QBRs) with clients and other Pinkerton account leaders and/or management.
  • Interact with Pinkerton embedded personnel to gather feedback, provide guidance, and communicate findings to account leaders and management.

Requirements:

Bachelor's degree preferred with at least three years of APAC-related risk management services, security operations, and/or account management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

  • Proficient English written, verbal, and presentation skills.
  • Understanding of business operations and financial management.
  • Effective client relationship management skills.
  • Able to carry out responsibilities with little or no supervision.
  • Project management skills.
  • Able to multi-task and organize workload for effective implementation.
  • Able to interact effectively at all levels and across diverse cultures.
  • Serve as an effective team leader.
  • Client-oriented and results-driven.
  • Able to adapt as the external environment and organization evolves.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting.
  • Travel, as required.

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