Guest Experience Manager

2 weeks ago


Dindigul, Tamil Nadu, India beBeeHospitality Full time ₹ 50,00,000 - ₹ 80,00,000
Job Title: Guest Experience Manager

We are seeking a skilled and detail-oriented professional to manage guest reservations, drive sales conversions, and deliver exceptional customer experiences.

The ideal candidate will possess excellent communication skills, be proficient in hotel management systems, and have a passion for providing personalized service to guests.

Key Responsibilities:
  • Manage room reservations, group bookings, and event inquiries via phone, email, and online travel agencies.
  • Provide accurate information on availability, pricing, packages, and promotions.
  • Convert inquiries into confirmed bookings by upselling and promoting hotel services.
  • Coordinate with operations teams to ensure seamless guest experiences.
  • Maintain updated records of reservations, guest preferences, and reports.
  • Build and maintain strong relationships with corporates, travel agents, and repeat guests.
  • Handle cancellations, modifications, and special requests efficiently.
Requirements:
  • Bachelor's degree in Hotel Management or related field.
  • Prior experience in reservations, sales, or guest relations in the hospitality industry.
  • Strong communication skills (English preferred).
  • Familiarity with hotel Property Management Systems and online travel agency platforms.
  • Sales-driven, customer-oriented, and detail-focused individual.
  • Ability to multitask and work in a fast-paced environment.


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