Healthcare Customer Service Representative

2 days ago


Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 2,80,000 - ₹ 5,20,000
Job Overview

Delivering exceptional patient care requires a unique blend of skills and expertise.

Key Responsibilities:
  • Manage incoming and outgoing calls to address patient inquiries, appointments, and follow-ups with professionalism and empathy.
  • Provide accurate information about hospital services and doctors' availability to ensure seamless communication.
  • Maintain meticulous call records and update CRM/HMIS systems to track progress and optimize performance.
  • Collaborate with front office and clinical teams to create a positive patient experience through effective coordination.
  • Ensure that all interactions are characterized by strong interpersonal skills, patience, and courtesy.
Requirements:
  • A degree in any field along with excellent communication skills in Gujarati, Hindi, and English.
  • Previous experience in hospital/healthcare telecalling is desirable but not mandatory.
  • Familiarity with basic computer applications, particularly MS Office, and HMIS/CRM systems is essential.
  • Strong interpersonal skills, the ability to handle patients with care, and good time management skills are vital for success in this role.


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