Customer Support Role

2 days ago

Delhi, Delhi, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

Job Title: Customer Service Representative

We are seeking a highly motivated and customer-oriented individual to fill the role of Customer Service Representative. This position offers an excellent opportunity for freshers to develop their professional skills in a dynamic work environment.

Main Responsibilities:

  • Customer Interaction: Provide exceptional customer service by answering queries via phone, email, and live chat. Resolve customer issues promptly and efficiently, ensuring customer satisfaction.
  • Troubleshooting and Resolution: Diagnose and resolve technical issues, guiding customers through troubleshooting steps. Escalate complex or unresolved issues to senior staff or relevant departments. Follow up with customers to ensure that their concerns have been addressed effectively.
  • Product Knowledge and Guidance: Maintain a strong understanding of company products and services to provide accurate information to customers. Educate customers on product features, usage, and benefits, helping them make informed decisions.
  • Documentation and Reporting: Accurately log customer interactions, issues, and solutions in the company's CRM system. Provide feedback and insights on recurring issues or customer concerns to the management team.
  • Collaborative Approach: Work closely with other departments such as sales, technical support, and logistics to ensure customer satisfaction. Assist in developing customer service policies, procedures, and FAQs to improve the overall support process.

Requirements:

  • Freshers Welcome: No prior experience is required, though experience in customer service or retail is a plus.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage with customers in a professional and empathetic manner.
  • Problem-Solving Ability: Ability to think on your feet and resolve customer issues efficiently.
  • Multitasking Skills: Ability to manage multiple tasks and inquiries at the same time.
  • Customer-Centric Mindset: A genuine passion for helping customers and ensuring a positive experience.
  • Patience and Empathy: Able to stay calm and composed when dealing with irate or frustrated customers.

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