Expert Technical Issue Resolvers

6 days ago

Bhavnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 85,00,000
Technical Support Engineer

This is a challenging role that involves providing technical assistance to customers and partners worldwide. You will be part of a team that supports the use of Alvaria products, including resolving issues related to our software.

  • Responsibilities:
  • Resolve technical issues with the Alvaria product suite for customers and partners worldwide.
  • Document and verify reported problems, troubleshoot and resolve issues using all available tools, resources, and documentation.
  • Engage additional resources when necessary and log/report issues on our CRM, provide effective and consistent communication to customers, peers, and other teams.
  • Understand and set issue priority based upon urgency and business impact.
  • Closely collaborate with various teams to ensure seamless service delivery and continuous improvement of our support processes.
Required Skills and Qualifications
  • Networking skills and experience working with complex Application Support environments.
  • Proficiency in CentOs Linux and Windows OS.
  • Minimum of TWO to THREE from: Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
Benefits

You will have the opportunity to work with exciting technologies and participate in training programs to improve your skills and stay up-to-date with industry trends. Additionally, you will be part of a dynamic team that values Urgency, Accountability, and Results.

With the ability to think big and continually evolve, we lead the market with cutting-edge technologies and innovative solutions. In this remote working environment, you will have the flexibility to work independently while being supported by a collaborative team.

Key Responsibilities include:

  • Provide technical problem resolution and escalation assistance related to Alvaria products.
  • Diagnose, troubleshoot, repair, and debug complex application issues related to our software.
  • Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Required Skills include:

  • Networking
  • CentOs Linux
  • Windows OS
  • Minimum of TWO to THREE from: Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
Preferred Skills
  • VXML
  • CCML
  • RDBMS
  • Microsoft LUIS/CLU
  • APIs
  • SMS
  • Strong customer service, problem-solving, documentation, and teamwork skills.
  • Contributes to team effort by accomplishing related results as needed.
  • Having good logical reasoning, analytical skills, thrive to learn, and engage in additional responsibilities whenever needed.
  • Strong customer communication skills (verbal and written), including passing an English proficiency test.
  • Cloud technologies – AWS and/or Google knowledge will be an added advantage.
  • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).

As a Technical Support Engineer at Alvaria CX, you will be part of a passionate team that is changing the face of customer engagement. Our 40-year history has empowered employees by creating an inspired community that values Urgency, Accountability, and Results.

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