Expert Problem Solver

4 days ago

Bhavnagar, Gujarat, India beBeeJob Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Engineer Job DescriptionWe are seeking a skilled Technical Support Engineer to join our team.In this role, you will be responsible for resolving technical cases created by customers who require help understanding or troubleshooting unexpected behaviors or answering technical questions about the ServiceNow software and platform.You will need to provide amazing customer support experiences using skills such as building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.To be successful in this role, you must have a strong understanding of the ServiceNow platform and its core functionalities. You will employ various diagnostic tools to isolate the potential cause of the issue and diligently manage and resolve challenging issues assigned to you.You will also play a key role in providing input across business units regarding process and product improvements due to your unique perspective when working on technical issues for customers.Key Responsibilities:
  • Resolve technical cases created by customers
  • Provide amazing customer support experiences
  • Employ diagnostic tools to isolate the potential cause of the issue
  • Diligently manage and resolve challenging issues assigned to you
  • Provide input across business units regarding process and product improvements
Requirements:
  • Bachelor's degree in computer science or a related field (or equivalent degree and experience)
  • 2+ years providing customer-facing technical support (ITOM applications)
  • Good Communication Skills
Preferred Qualifications:
  • Solid understanding of object-oriented programming skills (Java strongly preferred)
  • Fundamental understanding of ITOM, CMDB and ITIL business process
  • Experience providing web development support is highly desirable
  • Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
Additional Requirements:
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting, and PowerShell
  • Ability in server administration across OS platforms (Windows/Unix)
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST
  • Experience with troubleshooting tools such as Wireshark, Traceroute
About Us:

We value creativity, collaboration, and flexibility. We believe that our employees are the driving force behind our success and we strive to create a work environment that fosters growth, innovation, and fun.

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