Application Support Specialist

1 week ago

Davangere, Karnataka, India beBeeProgress Full time ₹ 6,00,000 - ₹ 12,00,000
Job Summary:

We are seeking an experienced Application Support Engineer to provide production support, issue resolution, and monitoring for business-critical applications built on Progress OpenEdge (ABL/4GL). The ideal candidate will be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Key Responsibilities:
  • Provide L2/L3 support for applications using Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within SLAs.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
Required Skills & Experience:
  • Strong hands-on experience with Progress OpenEdge in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools.
  • Strong troubleshooting, analytical, and communication skills.
Benefits & What We Offer:
  • Opportunity to work on complex projects and improve technical skills.
  • Chance to collaborate with global teams and learn from their expertise.
  • A dynamic work environment that fosters growth and innovation.
About the Role:
  • This is a full-time position that requires strong technical skills and excellent communication abilities.
  • The ideal candidate will have a strong background in Progress OpenEdge and experience in application support.

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