Software Support Specialist for a Web/Mobile Application

7 days ago

Davangere, Karnataka, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

Job Overview

We are seeking a skilled Software Support Specialist to provide technical assistance to internal and external users of our web/mobile application. As a key member of our support team, you will be responsible for troubleshooting technical issues, communicating with customers, and ensuring timely resolution of problems.

Key Responsibilities:

  • Provide technical support to internal and external users via phone, email, or chat.
  • Troubleshoot software issues using analytical and problem-solving skills.
  • Collaborate with development teams to identify and resolve technical issues.
  • Communicate effectively with customers to understand their needs and concerns.
  • Document customer interactions and feedback for quality improvement.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Assist in the development of training materials and knowledge base articles.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in software support or related role.
  • Strong understanding of software applications, operating systems, and network protocols.
  • Excellent communication, problem-solving, and analytical skills.
  • Able to work independently and as part of a team.
  • Ability to handle multiple priorities and deadlines.

Benefits:

  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a meaningful contribution to our organization.

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