
Software Support Specialist for a Web/Mobile Application
7 days ago
Job Overview
We are seeking a skilled Software Support Specialist to provide technical assistance to internal and external users of our web/mobile application. As a key member of our support team, you will be responsible for troubleshooting technical issues, communicating with customers, and ensuring timely resolution of problems.
Key Responsibilities:
- Provide technical support to internal and external users via phone, email, or chat.
- Troubleshoot software issues using analytical and problem-solving skills.
- Collaborate with development teams to identify and resolve technical issues.
- Communicate effectively with customers to understand their needs and concerns.
- Document customer interactions and feedback for quality improvement.
- Maintain accurate records of customer interactions and issue resolutions.
- Assist in the development of training materials and knowledge base articles.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in software support or related role.
- Strong understanding of software applications, operating systems, and network protocols.
- Excellent communication, problem-solving, and analytical skills.
- Able to work independently and as part of a team.
- Ability to handle multiple priorities and deadlines.
Benefits:
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The opportunity to make a meaningful contribution to our organization.
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