Technical Support Engineer for a Web/Mobile application for US Company

6 days ago

Davangere, Karnataka, India Textellent, Inc. Full time

Full Time | 100% Work From Home | US Office Hours

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.

RESPONSIBILITIES:

  • Provide technical support to internal and external users including customer service teams as well as clients and partners
  • Communication and coordination of feedback and inputs to the development team, mostly based in India
  • Assist QA lead with QA activities
  • Troubleshooting  technical issues with minimal support from the development team
  • Speaking to internal and external customers to quickly get to the root of their problem
  • Propose workarounds to customers when the fix will take time to be released
  • Providing timely and accurate customer feedback
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time.
  • Testing and evaluating new releases
  • Propose new ideas and out-of-the-box solutions for a smooth operational process

REQUIREMENTS:

  • Bachelor's degree in computer science or information technology
  • Work during the US hours (9 am to 6 pm central time)
  • Experience with tech support for a web-based business application along with a Mobile interface
  • Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
  • Proficiency in browser-based debugging, JSON format, REST API's, database queries and logs
  • Experience with remote desktop applications and help desk software
  • Experience in ticket management tools like Clickup, Jira, Trello etc.
  • Experience in texting and communication-based applications is a plus
  • Certifications in Linux, Java, Web development, AWS are desirable but not required
  • Experience in using AI tools for day-to-day tasks
  • Have a development mindset to quickly scale into a developer with minimal training
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication

COMPENSATION:

  • Market-rate salary commensurate with experience & skills

ABOUT THE COMPANY

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication

  • Mobile and Web Application Developer

    2 weeks ago

    Davangere, Karnataka, India beBeeFlutterDeveloper Full time ₹ 20,00,000 - ₹ 30,00,000

    Expert Flutter Developer WantedWe are looking for a skilled Flutter developer with 3-4 years of experience to design, develop, and maintain high-quality cross-platform applications.The ideal candidate will have hands-on expertise in building and maintaining cross-platform applications using Flutter, with a strong focus on Flutter Web development.You will...

  • Software Support Specialist for a Web/Mobile Application

    6 days ago

    Davangere, Karnataka, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

    Job OverviewWe are seeking a skilled Software Support Specialist to provide technical assistance to internal and external users of our web/mobile application. As a key member of our support team, you will be responsible for troubleshooting technical issues, communicating with customers, and ensuring timely resolution of problems.Key Responsibilities:Provide...

  • Web Application Developer

    1 week ago

    Davangere, Karnataka, India beBeeFrontend Full time ₹ 15,00,000 - ₹ 25,00,000

    Our team is seeking a highly skilled Frontend Engineer to join our ranks.This key role plays a pivotal part in the development and maintenance of our web applicationsuser-facing aspects. The successful candidate will have a deep understanding of core web technologiesand be proficient in modern JavaScript frameworks.This position requires strong proficiency...

  • Mobile Application Developer

    1 week ago

    Davangere, Karnataka, India beBeeDeveloper Full time ₹ 1,00,00,000 - ₹ 1,40,00,000

    About the RoleA mobile developer position at our company offers a chance to create innovative and user-friendly applications using Flutter.Our goal is to develop scalable and well-architected solutions that meet the needs of our customers.Develop, maintain, and enhance mobile applications using FlutterCollaborate with designers and backend developers for...

  • Mobile Application Developer

    1 week ago

    Davangere, Karnataka, India beBeeDevelopment Full time ₹ 35,00,000 - ₹ 60,00,000

    Mobile Application Development PositionThis is a temporary remote role for a Flutter Intern. The candidate will be responsible for assisting in the development and maintenance of mobile applications using Flutter.We are seeking a talented individual to assist in coding, testing, debugging, and collaborating with the development team.The ideal candidate...

  • Applications Engineer Leader

    7 days ago

    Davangere, Karnataka, India beBeeApplication Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Mobile Applications Engineering LeadThis role involves leading the development of cutting-edge mobile applications, combining technical expertise with people leadership skills.You will manage a remote team of engineers while driving system ownership and operational excellence in our mobile application suite.The ideal candidate has experience in solution...

  • Mobile Application Engineer

    4 days ago

    Davangere, Karnataka, India beBeeDeveloper Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Mobile App DeveloperAbout Our ProductWe're developing a mobile app that aims to positively impact millions of lives. We need a passionate and talented developer who thrives in fast-paced environments, understands user needs, and takes ownership from design to deployment.Role OverviewAs a core team member, you'll work on our codebase, improve it,...

  • Senior Mobile Application Specialist

    2 weeks ago

    Davangere, Karnataka, India beBeeDeveloper Full time ₹ 15,00,000 - ₹ 20,00,000

    Mobile App Developer PositionWe are seeking a skilled and experienced mobile app developer to join our product engineering team.The ideal candidate will have a strong proficiency in Flutter framework and Dart programming language.Key responsibilities include developing and maintaining mobile applications, collaborating with cross-functional teams, writing...

  • Mobile Application Tester

    1 week ago

    Davangere, Karnataka, India beBeeAutomationTester Full time ₹ 12,00,000 - ₹ 18,00,000

    Automation Tester PositionWe are seeking a skilled Automation Tester to join our team.This is an immediate start opportunity.The ideal candidate will work collaboratively with developers, QA, and product teams.Responsibilities:Develop and execute automated tests for mobile applications on Android and iOS platforms using tools like Appium and...

  • Mobile Application Architect

    1 week ago

    Davangere, Karnataka, India beBeeDeveloper Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Job TitleDevelop high-performance mobile applications for Android and iOS platforms. Key Responsibilities: Design and develop multiple modules/features in a fast-paced environment.Leverage skills in programming languages such as Dart and Flutter.Excellent problem-solving skills with strong attention to detail.Our company is built on four pillars: great...