
Senior Payroll Operations Manager
3 days ago
The role of Lead Payroll Consultant is pivotal to establishing and growing our offshore capability, working closely with UK-based counterparts to deliver high-quality managed services to clients.
This position requires a highly skilled and motivated individual to lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.
- Manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
- Work as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
- Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
- Act as an expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
- Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
- Deliver training and knowledge-sharing sessions for team members to support capability growth and process alignment
- Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
- Build strong client relationships through responsive, proactive support and communication
- Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
- Review Oracle Cloud updates to recommend enhancements that deliver value to clients
- Contribute to internal knowledge bases and support materials, championing continuous improvement
- Provide strategic input into the ongoing development and structure of the India Managed Services team
- Liaise between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes
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Senior Payroll Specialist Opportunity
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SAP HCM Payroll Specialist
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