Customer Service Liaison

1 day ago


Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 32,000
Job Opportunity

We are seeking a highly skilled professional to join our support team as a Customer Support Specialist.

Duties and Responsibilities:

  • Provide exceptional customer service and support via telephone and email.
  • Oversee all problems to resolution, even when delegated to other teams.
  • Maintain a strong understanding of our products and services.
  • Develop or improve on internal systems knowledge.
  • Adjust to changing duties and responsibilities as the department and company evolve.

Requirements:

  • A high secondary diploma or equivalent with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
  • Strong understanding of business operations (spreadsheets, trends, data).
  • Be flexible in working hours which is a must.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
  • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Benefits:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Adherence Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance
  • Rewards & Recognition
  • Internal movement through IJP

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