Customer Service Associate

11 hours ago


Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Service Representative

We are seeking a highly skilled and experienced Customer Support Professional to join our team. As a key member of our customer support group, you will be responsible for handling day-to-day customer inquiries, providing online assistance, ensuring customer satisfaction, and offering technical support.

Your primary focus will be on resolving customer issues, following up with customers on abandoned carts to maximize conversions, and guiding customers through the usage of our products.

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to handle multiple customer inquiries efficiently. Previous experience in a relevant role or industry is advantageous, but not mandatory.

You will work closely with our customer support software or CRM tools to ensure seamless customer service. If you have a passion for delivering exceptional customer experiences and are proficient in customer support software or CRM tools, we encourage you to apply for this exciting opportunity.

  • Key Responsibilities:
  • Handle day-to-day customer inquiries via phone, email, or chat
  • Provide online support and resolve customer issues promptly
  • Follow Up With Customers On Abandoned Carts To Maximize Conversions
  • Guide customers through the usage of our products
  • Collaborate with cross-functional teams to achieve customer satisfaction goals
  • Continuously improve customer support processes and procedures

Requirements:

  • Candidate Profile:
  • Bachelor's degree in any field or equivalent experience
  • Minimum 1-2 years of experience in Customer Support / Customer Service / Technical Support
  • Excellent communication and interpersonal skills
  • Ability to handle multiple customer inquiries efficiently
  • Proficiency with customer support software or CRM tools
  • Previous experience in a relevant role or industry is advantageous


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