Housekeeping Operations Director
2 weeks ago
We are seeking an experienced Housekeeping Manager to join our team at Fairmont Hotels & Resorts. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest satisfaction through leading our housekeeping team and maintaining the highest standards of cleanliness and service.
Job DescriptionCompany Overview
Fairmont Hotels & Resorts is a world-renowned luxury hospitality brand with over 90 hotels worldwide. Our commitment to excellence in service, quality, and sustainability has earned us a reputation as one of the most respected hotel companies in the industry.
Key Responsibilities
- Lead the housekeeping team to deliver exceptional guest experiences and maintain high standards of cleanliness and service.
- Collaborate with front office, engineering, and other departments to ensure seamless operations and effective communication.
- Maintain accurate financial records, including profit and loss statements, and control departmental expenses.
- Develop and implement initiatives to improve efficiency, reduce costs, and enhance guest satisfaction.
- Train and develop team members to meet SLS standards of service and design.
- Manage capital expenditure projects related to housekeeping areas.
Requirements
- Minimum of 2 years of housekeeping experience in a similar role, preferably in an upscale or luxury brand hotel.
- Previous experience with pre-opening of a hotel is an asset.
- Proven leadership skills, ability to motivate and inspire team members.
- Excellent communication, problem-solving, and multitasking skills.
What We Offer
A competitive salary range of $65,000 - $80,000 per year, depending on experience, plus benefits and opportunities for career growth and development.
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