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Housekeeping Operations Manager

2 months ago

Mumbai, Maharashtra, India Courtyard by Marriott, Mumbai Full time

As a Housekeeping Operations Manager at Courtyard by Marriott, Mumbai, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Safety First: Your primary focus will be on maintaining a safe working environment for all staff members and guests. This includes identifying and correcting unsafe work procedures or conditions, reporting any incidents immediately to management, and following company safety policies and procedures.

Guest Satisfaction: You will be the driving force behind delivering exceptional guest experiences through proactive communication, anticipating their needs, and addressing any concerns promptly and professionally.

Team Leadership: As a Housekeeping Operations Manager, you will lead a team of housekeeping staff, assigning tasks, providing guidance, and ensuring they have the necessary resources to perform their jobs effectively.

Quality Assurance: You will be responsible for monitoring the performance of your team, ensuring adherence to quality expectations and standards, and conducting regular inspections to maintain the highest level of cleanliness and tidiness in our hotel.

Housekeeping Coordination: You will coordinate with front desk and other departments to ensure seamless room assignments, prioritize cleaning tasks, and resolve any issues that may arise during the shift.

Candidate Requirements:

  • Bachelor's degree in Hospitality, Hotel Management, or related field
  • Minimum 3 years of experience in housekeeping or hospitality operations
  • Excellent leadership and communication skills
  • Able to work efficiently under pressure and meet deadlines
  • Familiarity with OSHA regulations and corporate standards

Salary: ₹450,000 - ₹600,000 per annum (estimated), depending on experience and qualifications.