
Guest Experience Specialist
7 days ago
Job Overview
We are seeking a skilled professional to fill the role of Guest Relations Executive. This position requires excellent interpersonal skills and the ability to interact with guests in a friendly and courteous manner.
Key Responsibilities- Interact with guests at the cafe, ensuring their needs are met and they have a positive experience.
- Manage database and MIS systems to maintain accurate records and improve customer satisfaction.
- Process billing and handle customer complaints in a timely and professional manner.
- Engage with social media platforms to promote the business and respond to customer inquiries.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic computer skills and knowledge of database management.
- Customer service experience, preferably in a hospitality setting.
This is an exciting opportunity for a motivated individual to join our team and contribute to the success of our business. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
OthersAs a Guest Relations Executive, you will be responsible for creating a positive experience for our customers. You will be the face of our business and play a critical role in building relationships with our guests.
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