Operations Manager

2 days ago

Nagpur, Maharashtra, India beBeeGuestRelations Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Guest Relations Operations Manager

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Key Responsibilities:

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  • Manage day-to-day operations and provide an expeditious, caring, and friendly environment to VVIPs/VIPs/CIPs through Passenger Terminal Building in T1 & T2 and VIP Terminal at KIAB.">
  • Review records/logs/reports/mails of previous day operations, identify deviations, and initiate corrective action.">
  • Instruct the team on the next course of action and liaise with concerned departments for corrective action.">
  • Prioritize and address escalated issues from Customers/Stakeholders/Team Members, communicate action plans regarding complaints, and follow up on unresolved issues with relevant stakeholders/HOD.">
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Short-Term Operational Planning:

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  • Plan a system for recording events and highlighting operational issues to the Team Lead.">
  • Plan protocol arrangements for VVIPs/VIPs, execute planned/unplanned events/facilitation with internal & external agencies, and manage operational continuity at KIAB.">
  • Ensure operational activities in lounges & VIP Terminal are recorded and maintained for future requirements.">
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Admin Functions Supporting Real-Time Operations:

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  • Maintain coordination with Govt. Agencies, Concessioners, State Protocol Dept., MEA, Govt. of India, major industries, and industry bodies.">
  • Represent BIAL in advance protocol coordination with BCAS, MOCA, MEA, MOD, and MHA for VVIP movements.">
  • Assist Senior Management in enhancing operational performance, provide adequate resources to the Team as per guidelines, and coordinate with Admin for team-related activities.">
  • Coordinate contractual/procurement requirements with Operation Support by providing required information.">
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Team Environment Management:

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  • Manage team 24/7 with manpower allocation and shift roster, identify and execute Training Needs Analysis for the GR team.">
  • Manage leave and roster in line with organizational policy and departmental metrics, conduct regular interactions with team members, consolidate feedback, and initiate corrective action/escalation.">
  • Utilize organizational programs like R&R to motivate and recognize team performance, complete performance appraisals, goal setting, and HR-related activities on time.">
  • Initiate resource replacement in case of resignations, handle recruitment, induction, training, retention, and counseling as per operational requirements.">
  • Plan cultural/social team events with Operations Support and ensure Business Continuity Plan (BCP) preparedness in case of incidents.">
  • Train team for handling emergency situations in lounges.">
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Requirements:

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  • Demonstrate excellent leadership skills, ability to work under pressure, and experience in managing teams.">
  • Develop and implement effective short-term operational planning, administrative functions, and team environment management strategies.">
  • Possess strong communication, interpersonal, and problem-solving skills, with the ability to prioritize tasks and meet deadlines.">
  • Show adaptability, flexibility, and a willingness to learn and grow within the organization.">
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