Guest Experience Manager

2 days ago

Nagpur, Maharashtra, India beBeeGuestExperience Full time ₹ 5,76,000 - ₹ 8,12,000
Job Title: Guest Experience Manager

As the primary point of contact, you will serve students, visiting faculty, and guests with professionalism and courtesy. Your responsibilities will include managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning.

Key Responsibilities:
  • Front Desk & Guest Relations:
    • Manage inquiries, provide accurate information, and guide visitors appropriately.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
    • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support:
    • Act as a liaison between students and administration for hostel-related queries.
    • Address and resolve student complaints related to facilities and services.
  • Visiting Faculty & Guest Accommodation:
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms are well-prepared, clean, and meet hospitality standards.
  • Property & Facility Management:
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Administrative Support:
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
    Requirements:
    • Graduate in Hospitality, Administration, or related field.
    • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
    Key Skills & Competencies:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving ability with a student- and guest-centric approach.
    • Ability to multitask and handle pressure situations calmly.
    • Proficiency in MS Office (Word, Excel, Outlook).

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