
Excellent Customer Experience Professional Wanted
2 weeks ago
Female Guest Service Executive Job Opportunity
We are seeking a highly skilled Female Guest Service Representative to provide exceptional customer experiences for our guests throughout their stay.
Main Responsibilities:
- Greet clients upon arrival and ensure they have a pleasant stay.
- Monitor daily bookings and prepare assigned rooms prior to check-in.
- Coordinate luggage collection and storage.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Promptly address guests' requests, such as in-room dining.
- Actively listen to and resolve complaints.
- Provide personalized services to special guests, including disabled individuals, elderly, children, and VIPs.
- Coordinate and manage communication between guests and staff to ensure customer concerns are resolved.
- Inform clients of hotel amenities, including breakfast and dining options.
- Promote all hotel services, conveniences, and programs offered.
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