Customer Experience Manager

2 weeks ago

Nagpur, Maharashtra, India beBeeHospitality Full time ₹ 50,00,000 - ₹ 90,00,000

About this Role

We are seeking a Guest Services professional to join our team. As a key member, you will be responsible for delivering exceptional guest experiences at our properties in South and West India, fostering a welcoming atmosphere for all visitors.

Key Responsibilities:

  • Guest Service Delivery: Greet guests with a pleasant demeanor, providing excellent customer service throughout their stay.
  • Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of necessary documentation.
  • Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Administrative Support: Maintain files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
  • Property Management Support:
    • Conduct inventory checks and maintain records.
    • Assist in procurement of monthly supplies.
    • Step in as property in-charge during absence of property manager.
  • Food and Beverage Assistance: Support service of food and beverages to ensure guest satisfaction.
  • Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
  • Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Requirements:

  • A minimum of 6 months industrial training or relevant experience in hospitality.
  • Pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across South and West India.

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