Technical Solutions Specialist

2 days ago

Gurgaon, Haryana, India beBeeFieldSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

As a Field Support Professional, you will be the primary point of contact for clients and customers, providing support, assistance, and guidance related to our products, services, or solutions.

  • Field Support: Visit clients or customers on-site to provide hands-on support and address their concerns in real-time.
  • Respond to inquiries, troubleshoot technical issues, and provide expert assistance as needed.
  • Client/Customer Engagement: Develop strong relationships with clients/customers through effective communication and a customer-centric approach.
  • Understand client/customer needs, preferences, and concerns to deliver tailored solutions.
  • Issue Resolution: Investigate and resolve customer issues, concerns, or complaints in a timely and efficient manner.
  • Escalate complex issues to appropriate teams or departments as necessary.
  • Product/Service Knowledge: Maintain a deep understanding of our products, services, and solutions to provide informed guidance and support.
  • Stay up-to-date with product updates and changes to ensure seamless support.
  • Training and Education: Provide training and education to clients/customers on product features, usage, and best practices.
  • Ensure that clients/customers are using products/services effectively and efficiently.
  • Reporting: Document client/customer interactions, issues, resolutions, and feedback.
  • Prepare and submit regular reports to management, highlighting areas for improvement.

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